BrandOn Digital Inc. is committed to provide a hight-quality products to everyone equally. This includes all our goods and services, including customer services.
BrandOn Digital Inc. is committed to following the Web Accessibility Initiative (WAI) to make sure we provide everyone with equal access and rights when using our products and services.
BrandOn Digital Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
BrandOn Digital Inc. understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
BrandOn Digital Inc. is committed to complying with both the Ontario Human Rights Code and the AODA.
BrandOn Digital Inc. is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
We will work with the person with a disability to determine what method of communication works for them.
BrandOn Digital Inc. welcome all people with disabilities and their service animals. Such people can be our employees, candidates, clients, potential clients, customers of our clients, all our visitors, and all other people. We are always open to all people with disabilities and their animals.
BrandOn Digital Inc. currently operates remotely and provides all services virtually/online. There could be some cases when we may have business meetings with our clients, and potential clients to discuss projects and deals. BrandOn Digital will make sure to provide all necessary measures to set up all appropriate and high-level conditions for people with diverse disabilities in public places. Additionally, when BrandOn Digital Inc. will operate from head office and/or all related filial, service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, BrandOn Digital Inc. might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, BrandOn Digital Inc. will:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities BrandOn Digital Inc. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available in the following ways:
BrandOn Digital Inc. will provide accessible customer service training to:
Staff will be trained on accessible customer service within 2 weeks after being hired.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
BrandOn Digital Inc. welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
BrandOn Digital Inc. will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
If you have any questions about these ACCESSIBILITY Policy Statement, You can contact us:
